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Partner - Edmund Yau
25年經驗酒店行業從業者
Qualifications
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理諾士國際酒店管理高級文憑 Diploma in International Hotel Management
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旅游及酒店管理學士學位
Bachelor of Tourism and Hospitality Management
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香港理工大學 - 酒店及旅遊管理學院師友計劃 - 理學士學生導師
Student Mentor of the Hong Kong Polytechnic University SHTM Mentorship Programme
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多間酒店集團旗下酒店工作經驗
Experience working in hotels of various hotel groups -
香港理工大學酒店及旅遊管理學院 (SHTM) 入學面試及甄選小組成員
Member of the Admission Interview and Selection Panel for the SHTM, The Hong Kong Polytechnic University.

Work Area
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客務營運及管理
Front Office Operations and Management -
顧客服務培訓
Customer Service Training -
顧客服務滿意度分析
Customer Service Satisfaction Analysis
Experience in the hotel industry
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香港中環五星級富麗華酒店
Furama Hotel -
海逸酒店管理有限公司
Hoi Yat (HONG KONG) Hotel Management Limited -
雅高國際集團
Accor Group -
合和實業有限公司
Hopewell Holdings